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June 6, 2016, by pinewood

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Bookerville shows a booking through VRBO; however, does not show any payment in paypal. VRBO tells me they paid a certain amount. What gives?

7 Responses:

John Amato, June 7, 2016:

Which booking is this? (Confirm Code, guest name...)

pinewood, June 7, 2016:

The guest name does not show up, nor does the payment as well. On VRBO side of the house, it shows they paid a partial payment. Nothing shows in Paypal or even bookerville that they paid.

John Amato, June 7, 2016:

Can you tell me the property name, and the dates?

pinewood, June 7, 2016:

Property: pinewood shadows

Dates: aug4-8

John Amato, June 7, 2016:

It looks like this booking came from your VRBO iCal feed. So it probably originated in VRBO, but there's no way for us to know that for sure.

What is your VRBO account saying about it?

pinewood, June 7, 2016:

Vrbo is saying they paid a partial payment

John Amato, June 7, 2016:

Ok. Then you'll want to dig into that and see what's going on.

Are you using "book-now" through VRBO? Do they collect for you, then send you payments later?

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