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Help the Bookerville Community decide on new features, report bugs, get help with integrating Bookerville into your web pages, and more!

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Featured Topic:

Bookerville's New Maintenance App
by John Amato

Richer, more automated Work Orders await you!



You've had the ability to create, manage, and report on Work Orders for a while now. But Bookerville has now produced a Maintenance Mobile App that your maintenance personnel can use to navigate to the property, see any photos of the issue(s) submitted for that work order, provide estimates, final amounts, and report as completed.

Setting Up Maintenance Users



Step one is setting up one or more sub-users and assigning them "Maintenance" permission for one or more properties. This is done in your Dashboard >> Account Settings tab, look for the "Members With Permissions" box. Once you do this, that user will then have access to the new Maintenance Mobile App.

Creating & Assigning Work Orders



Once you (or your housekeepers/inspectors) have created a work order, you'll need to set the status to Approved, and set a scheduled date for it. We have also improved this: the pop-up date-picker calendar shows you booked dates so that you can more easily choose a scheduled date in between bookings when needed. You also must assign the work order to the maintenance user. Once that's done, they will then see the work order appear in their prioritized list in their Maintenance App.

Completing Work Orders



Your maintenance personnel can then mark work orders as completed, and your dashboard is updated to reflect the latest statuses. They can also create new work orders as they see needs for things while they are in the field, and these can then be reviewed and approved by you before they can commence work and mark as completed.

Give Us Your Feedback



As always, Bookerville thrives on feedback from actual active users. If you're using this new feature, please don't be shy about your ideas to improve it.

 

Recent Discussions:

Bookerville's New Maintenance App
Apologies for the delay, espcially Buffalo Creek!

The link can be found on your Dashboard >> Master Calendar, lower-left area, look for the "My Clean/Inspect Property List".

And/or just click here: Housekeeping App

Or copy & paste this into an email/text: https://www.bookerville.com/CleanInspectPropertyList

Also - the link is already in the standard "Cleaning Crew" Email Template, if you're using that.

As always, write back if you need help, or email support@bookerville.com
- May 7, 2020 in Blog: Announcements by John Amato
Bookerville's New Maintenance App
can't find the app?!
- May 7, 2020 in Blog: Announcements by Harmsen
Integrating Bookerville With Major Listing Sites


Are your properties advertised on one or more major listing sites like AirBnB, Booking.com, Expedia, HomeAway/VRBO, etc.? Or do you want them to be? If so, then how can this be integrated with your Bookerville account?

There are two ways to achieve this: iCal feeds for simple availability sync, and Channel Managers for richer data integration. Let's explore each of these to understand the pros and cons and how these are achieved.

iCal Feeds



iCal feeds are simple URLs (links) that can be used to publish booked dates for your properties. Each individually-rentable property has its own unique URL that contains the booked dates for it. Bookerville provides these URLs in your Property Setup page, in the upper-right area:



If you want to see what that URL does, just go copy it and paste it into a browser, and you can see it. Just about every major listing site, including AirBnB, Booking.com, HomeAway/VRBO, Expedia, and many others support iCal feeds. Somewhere in the dashboards of those listing sites there is a field where you can paste in an iCal feed URL, and this can be the one you can obtain from your Bookerville Property Setup page. Once you set this, that listing site will then start reading your blocked dates from Bookerville and block the same dates in the availability calendar for that listing site.

Similarly, each listing site provides an iCal feed for the booked dates on that listing site. You can obtain this, copy the URL they provide, and paste it into the appropriate field in your Bookerville Property Setup page. When you do this, Bookerville begins reading that iCal feed a few times per day, creating bookings in your Bookerville calendar to block the dates.

In this way, you can achieve two-way availability calendar sync. For each listing site you want to do this with, there are two URLs that must be obtained and placed in the respective dashboards: one for Bookerville and one for the listing site.

iCal Feed Pros



The pros of using iCal feeds are mostly just that they are free, and comparatively easy to set up. Setting up iCal feeds is basically just a matter of copying & pasting a couple of links. They are free to use (or at least Bookerville does not charge anything more to use them). They will sync availability dates in both directions (that is, from Bookerville to each listing site, and from each listing site to Bookerville), saving you the time and tedium of having to go into each separate dashboard and update availability every time a booking occurs from any source.

iCal Feed Cons



There are several downsides to iCal feeds:

1) They are not real-time: Bookerville only reads external iCal feeds about three times a day, and most listing sites only read external iCal feeds about four times a day. This leaves plenty of time for double-bookings to occur in between updates, where availability may not be synchronized. The higher your booking volume is, the more likely iCal feeds are going to permit a double booking.

2) They are also not transactional. Even though iCal feeds are not real-time, if they were transactional, each booking source would check the other various iCal feeds before accepting a booking from a guest, making sure that the dates are available at that very moment. But none of the listing sites do this.

3) Simple booking dates only: guest information (aside from the occasional abbreviated name) does not convey on iCal feeds, and neither do any of the amounts. So you still have to go to the source dashboard and copy the information from there and paste it into the Booking Details page in Bookerville.

4) Property data is not fed through iCal feeds either. So using iCal feeds will not distribute your property features/amenities, rates, taxes, photos, etc. to the various listing sites.

5) Reliability: some listing sites do a poor job of supporting their iCal feeds. Some of them mysteriously do not include bookings that clearly should be on the feed. Other times bookings that once appeared on their iCal feed suddenly stop appearing on the feed, and Bookerville is reluctant to delete these because very often the booking is not cancelled, but is simply dropped from the listing site's iCal feed due to a glitch. So iCal feeds, while generally saving you a lot of time and tedium, do require some manual research and manipulation to keep everything working as you expect.

Despite these deficiencies, many property managers use simple iCal feeds to fulfill their needs and have been for many years, and so they may work very well for you. Some property managers have one or more employees that, among other things, routinely go into each dashboard of all their various listing sites and manually copy/paste guest info. and amounts into their Bookerville dashboard, and so the iCal feeds are sufficient for them. Your mileage may vary.

Channel Managers



Channel Managers are 3rd-party groups that have gone to the trouble and great expense of building rich, sophisticated data integrations with all of the major listing sites (and also several dozen smaller ones, and that list is more-or-less constantly growing). They provide full property data sync, and also real-time (and transactional) booking support, eliminating double-bookings.

Channel Manager Pros



Channel Managers can take your property data, including features/amenities, rates, taxes, photos, minimum-stay requirements, occupancy, beds & bedrooms, bathrooms, etc. from Bookerville and automatically list them with listing sites. You can pick and choose which listing sites you want to work with. They also update changes to your property data, and this includes the all-important rates, which most managers update at least quarterly, if not monthly or even more frequently. You update your rates once in Bookerville, using our highly-acclaimed and super easy-to-use graphical rate-setting tool, and the Channel Manager will then read those rates and automatically push them to your listing sites. This is a huge time-saver for most managers, and we have some using a Channel Manager for this feature alone.

In addition to property data being synchronized across all your listing sites, Channel Managers also make the bookings appear in your Bookerville dashboard. This is done in real-time and transactionally, all but eliminating double-bookings. Bookerville becomes your true master calendar, and when bookings are attempted on listing sites, the availability in Bookerville is checked first, and the booking is denied if any of the dates overlap existing bookings.

Bookings also arrive complete with guest info. (especially the all-important email address and phone numbers), and also the booking amounts, so that you don't have to go into each dashboard and copy/paste that data. It's all right there in your Bookerville dashboard, ready to be managed, automated, reported on with all the Bookerville tools you can't live without.

Net Rates



Channel Managers also support the concept of Net Rates, which enables you to automatically set higher or lower rates for each listing site, to help offset the commissions they charge.

Channel Manager Cons



So there's a lot to love about using a Channel Manager, but what are the downsides? There are two things to consider:

1) Channel Managers charge fees for their service. After reading all the pros about what Channel Managers have achieved, hopefully you can imagine the enormous cost of building and maintaining all of those integrations. Channel Managers charge subscription fees and/or per-booking commissions that are above and beyond what Bookerville charges. The good news is that you can use the Net Rates feature to offset those additional costs.

2) Channel Managers can take a good bit to get set up and running initially. They are a separate group that you must engage and set up a separate contract with, and then it can take a few weeks to get all your properties successfully implemented on the various listing sites. So if you go the Channel Manager route, prepare yourself: it's much more involving than simple iCal feeds.

Why Doesn't Bookerville Have a Channel Manager Built-In?



Some property management systems have a Channel Manager built into their base software. And while we can certainly see the allure of one-stop shopping, Bookerville does not feel that this is the best approach. Most of the systems that try to do both internal bookings, along with the myriad of other things a property management system does (like housekeeping, maintenance, guest services, owner statements and reporting, automated email communications, guest contracts, multi-user dashboards, and dozens of other things) and also serve as a legitimate Channel Manager - well they don't do a very good job of either function. Jacks-of-all-trades tend to be masters of none, and by splitting them up into specialties, each group can focus on their core competency and evolve over time to keep up with the changing demands in their respective spaces. Also - this allows you to choose best-in-breed over time: the software with a built-in Channel Manager that may be getting good reviews now may not be the best next year. So, just like rate managers (PriceLabs, BeyondPricing), payment processors (Lynnbrook, PayPal, Authorize.net), and travel/damage protection insurance (Rental Guardian), Bookerville provides plug & play options, leaving the door open to add more at any time. Moreover, not everyone wants a Channel Manager at all, so offering it as an optional add-on keeps those managers from paying for something they don't want.

Which Integration Route Is Best For Me?



It's impossible for us to know which route - iCal feeds or a Channel Manager - is going to end up being the best for you to integrate your Bookerville account with listing sites. Hopefully we have provided here the major pros and cons you need in order to do your own research, weigh the costs and benefits of each, and decide. Of course we are here to answer further questions you may have, and so are the staffs of the Channel Managers.

More Material



Bookerville iCal Feeds

Other iCal Feed Uses

Bookerville and AirBnB's iCal Feeds

Bookerville and HomeAway/VRBO's iCal Feeds


Bookerville integrates with two Channel Managers:

Rentals United

BookingPal
- Feb 3, 2020 in Articles by John Amato

 

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